Mor Sangwari Yojana is an innovative doorstep service delivery initiative of the Urban Administration and Development Department, Government of Chhattisgarh, enabling citizens to access more than 27 government services without visiting government offices. Residents can book services through the toll-free helpline 14545 or the official Mor Sangwari mobile app.
Chhattisgarh Mor Sangwari Yojana Highlights | |
|---|---|
| Scheme Name | Mor Sangwari Yojana (Earlier Mukhyamantri Mitan Yojana) |
| Launch Year | May 2022 |
| Renamed | 2024 |
| Implementing Department | Urban Administration and Development Department |
| Objective | Provide government services and certificates directly at citizens’ homes |
| Services Available | 27+ citizen services including certificates, registrations, Aadhaar, PAN and ration card services |
| Major Certificates Covered | Domicile, Income, Caste, Birth, Death and Marriage Certificates |
| Service Charge | Rs. 50 per request + applicable departmental fee |
| Eligibility | Residents of notified Urban Local Bodies (ULBs) in Chhattisgarh |
| Application Mode | Doorstep service through Helpline 14545 or Mobile App |
| Service Hours | 8:00 AM to 8:00 PM |
| Achievement | More than 6.90 lakh services delivered since launch |
| Helpline Number | 14545 |
| Official Website | morsangwari.in |
Introduction of Chhattisgarh Mor Sangwari Yojana: A Brief Insight
Getting a simple government certificate often means taking leave from work, standing in long queues, and making repeated visits to different offices. To make public services easier and more accessible, the Government of Chhattisgarh launched Mor Sangwari Yojana in May 2022, which was earlier known as Mukhyamantri Mitan Yojana.
The scheme is implemented by the Urban Administration and Development Department, Government of Chhattisgarh. Its primary goal is to deliver essential government services directly to citizens at their doorstep, eliminating unnecessary office visits and reducing the time spent on routine paperwork.
Under Mor Sangwari Yojana, residents of notified Urban Local Bodies can access more than 27 government services from the comfort of their homes. These include birth certificates, death certificates, domicile certificates, caste certificates, income certificates, ration card services, marriage registration, Aadhaar-related services, PAN card services, and several other citizen-centric facilities.
Instead of visiting multiple departments, citizens simply book a service and a trained Sangwari Agent visits their home for document verification and application processing. The approved certificate or document is later delivered back to the applicant’s doorstep. The service is available for a nominal charge of Rs. 50, along with the applicable departmental fee for the selected service.
Booking a service is simple. Citizens can either call the toll-free helpline 14545 or use the official Mor Sangwari mobile app to schedule a doorstep visit. The helpline remains operational from 8:00 AM to 8:00 PM every day, except on notified national holidays.
Urban households benefiting from this doorstep convenience can also explore the Mahtari Vandan Yojana, which provides monthly financial assistance to eligible women. Students and children may benefit from the Charan Paduka Yojana, while families seeking healthcare support can check the Shaheed Veer Narayan Singh Ayushman Swasthya Yojana, which offers cashless treatment benefits.
Citizens looking for more welfare programmes, public service initiatives, and beneficiary schemes can explore our complete collection of Chhattisgarh Government Welfare Schemes to stay informed about the latest opportunities available in the state.
Benefits Provided to Eligible Beneficiaries
Mor Sangwari Yojana has transformed the way citizens access government services by bringing essential certificates and public services directly to their doorstep. Instead of visiting multiple offices and standing in long queues, beneficiaries can complete the entire process from home through a scheduled visit by a Sangwari agent.
Doorstep Access to 27+ Government Services
- Domicile Certificate (Mool Niwasi Praman Patra)
- Caste Certificates – SC, ST, and OBC categories
- Income Certificate
- Birth Certificate Services – new registration, corrections, and applications for both home and hospital births
- Death Certificate Services – new registration, corrections, and cases involving natural or accidental deaths
- Marriage Registration and Certificate – including first marriage, second marriage, and Arya Samaj marriage registration
- Ration Card Services – new APL/BPL cards, member addition, deletion, correction, and duplicate cards
- Aadhaar Services – child enrolment (up to 5 years) and mobile number update requests
- PAN Card Services – new applications, corrections, and duplicate PAN cards
- Shop and Establishment Registration – fresh registration and renewal services
- Land Record Services – B1, Khasra, and Khatoni copies
- Unorganised Labour Registration and related correction services
Why Mor Sangwari Yojana Is Helpful for Citizens
- Government services are delivered directly at your doorstep
- Reduces the need for repeated visits to government offices
- Documents are collected, verified, and processed through a single visit
- Applications are processed within defined service timelines
- Approved certificates and documents are delivered safely to the applicant’s home in a sealed envelope
Impact of the Scheme
- More than 6.90 lakh services were delivered between May 2022 and November 2025
- Over 5 lakh services were provided between January 2024 and November 2025, highlighting the increasing popularity of the scheme among urban residents
Note: Mor Sangwari Yojana, earlier known as Mukhyamantri Mitan Yojana, received the “Outstanding Project in Digital Innovation” award at the UP Planning and Investment Conclave in August 2023 for its citizen-centric approach to doorstep service delivery.
Eligibility Conditions Required to be Fulfilled
To avail services under Mor Sangwari Yojana, applicants must satisfy a few basic conditions prescribed by the Urban Administration and Development Department, Government of Chhattisgarh.
- Applicant must be a resident of any of the 64 Urban Local Bodies (ULBs) where the scheme is currently operational
- Must possess the required supporting documents for the service or certificate being requested
- Must have an active mobile number to receive OTPs, application updates, and service notifications
Who Is Not Eligible
- Residents of rural areas that are not covered under the notified Urban Local Bodies
- Citizens living in towns or cities where Mor Sangwari Yojana has not yet been rolled out
Documents Required to be Attached
Since Mor Sangwari Yojana provides access to more than 25 government services, the document requirements can vary depending on the service you choose. Before starting the process, the Sangwari agent will inform you about the exact documents needed for your selected certificate or service.
However, the following documents are commonly required for most applications:
- Aadhaar Card, Voter ID Card, or any other valid identity proof
- Address proof, such as an electricity bill, water bill, rent agreement, or property tax receipt
- Caste Certificate (SC/ST/OBC), wherever applicable, along with supporting ancestral records or a parent’s caste certificate
- Income proof, such as a salary slip, income certificate, or self-declaration affidavit
- Hospital discharge summary, birth notification, or related records for birth certificate services
- Recent passport-size photographs
How Beneficiaries Can Apply to Avail the Benefit of the Scheme
Mor Sangwari Yojana has made obtaining government certificates and services much easier for urban residents. Instead of standing in long queues or visiting multiple government offices, you can complete the entire process from your home. Here’s how it works, step by step.
Step 1: Book Your Appointment
Step 1: Call the toll-free helpline 14545, which operates daily from 8:00 AM to 8:00 PM (except on 26 January, 15 August, and 2 October).
Step 2: Inform the call centre executive about the service you need, such as a domicile certificate, income certificate, caste certificate, birth certificate, ration card service, or any other available facility.
Step 3: Choose a convenient date and time for the home visit. After booking, an SMS confirmation will be sent to your registered mobile number along with the details of the Sangwari Agent assigned to your request.
Step 2: Document Verification at Your Doorstep
Step 4: On the scheduled date, the Sangwari Agent will visit your home. The agent will carry an official identity card and wear the authorised uniform, allowing you to verify their identity easily.
Step 5: Keep all your original documents ready. The agent will verify the documents, scan them digitally through a tablet, and upload them directly into the system. Your original documents remain with you throughout the process.
Step 6: Pay the prescribed service charge of Rs. 50, along with the applicable departmental fee for the service you have requested. Payment can usually be made through cash or digital modes.
Step 3: Application Processing
Step 7: After collecting your documents, the Sangwari Agent submits the application to the concerned government department on your behalf.
Step 8: If the department requires any clarification or additional information, the agent coordinates the process and helps resolve the issue.
Step 9: Throughout the processing period, you receive regular SMS updates regarding the status of your application, keeping you informed at every stage.
Step 4: Certificate Delivery at Home
Step 10: Once the department approves and issues your certificate or service document, the Sangwari Agent delivers it directly to your doorstep in a sealed envelope.
Step 11: No additional doorstep delivery charge is collected at the time of final delivery, making the process simple and hassle-free.
Tracking and Rescheduling
To track your application: Visit the official Mor Sangwari portal and use the “Track Your Application Status” option by entering your reference number and registered mobile number.
To reschedule an appointment: Contact the helpline at 14545 at least one day before your scheduled visit and request a new date and time.
Important: If the Sangwari Agent does not arrive as scheduled, if you do not receive status updates, or if you face any issue during the process, immediately contact the Mor Sangwari helpline at 14545 for assistance. Always rely on official communication received through SMS or the official portal to avoid misinformation.
Book Services via the Mor Sangwari Mobile App
If you prefer using your smartphone instead of calling the helpline, Mor Sangwari Yojana also offers an official mobile app that allows you to book services, schedule visits, and track applications from anywhere.
Step 1: Download the official Mor Sangwari Mobile App from the Google Play Store and install it on your smartphone.
Step 2: Open the app and register using your mobile number. Once logged in, you can view all government services currently available under Mor Sangwari Yojana.
Step 3: Select the service you want to avail, fill in the required details, and submit your service request directly through the app.
Step 4: Choose a convenient date and time for the doorstep visit, just as you would while booking through the 14545 helpline.
Step 5: After successful booking, you can use the app’s real-time tracking feature to check the progress of your application, agent assignment, document verification, and final delivery status.
Step 6: If you need assistance, use the built-in chatbot support to get quick answers regarding available services, appointment booking, application status, or general queries.
Step 7: Once your request is approved and processed, you’ll continue receiving updates through both the app and SMS notifications, ensuring you stay informed throughout the process.
Note: The Mor Sangwari mobile app provides the same services available through the 14545 helpline, while giving you the added convenience of managing appointments and tracking applications directly from your mobile phone without making repeated calls.
Important Links Available of the Scheme
- Mor Sangwari Sewa Official Portal (English)
- Mor Sangwari Sewa Official Portal (Hindi)
- Mor Sangwari Mobile App Google Play Store
- Frequently Asked Questions Official FAQ Page
Contact Details in Case of Help Needed
- Nodal Department: Urban Administration and Development Department, Government of Chhattisgarh
- Address: State Urban Development Agency, Nava Raipur Atal Nagar, Indravati Bhawan, Raipur, Chhattisgarh – 492002
- Toll-Free Helpline: 14545 (8:00 AM to 8:00 PM, all days except 26 January, 15 August, and 2 October)
Frequently Asked Questions (FAQs)
Q. What is Mor Sangwari Yojana?
Ans. Mor Sangwari Yojana is a doorstep government service delivery initiative launched by the Urban Administration and Development Department, Government of Chhattisgarh. It allows citizens in notified urban areas to receive various government certificates and services at home without visiting government offices.
Q. Is Mor Sangwari Yojana the same as Mukhyamantri Mitan Yojana?
Ans. Yes. The scheme was originally launched as Mukhyamantri Mitan Yojana in May 2022. It was later renamed Mor Sangwari Yojana, while continuing the same doorstep service delivery model for citizens.
Q. Who can avail the benefits of Mor Sangwari Yojana?
Ans. Residents living within the notified Urban Local Bodies (ULBs) covered under the scheme can avail its services, subject to fulfilling the requirements of the specific certificate or service they are applying for.
Q. What services are available under Mor Sangwari Yojana?
Ans. The scheme provides access to more than 27 government services, including domicile certificates, caste certificates, income certificates, birth and death certificates, marriage registration, ration card services, Aadhaar-related services, PAN card services, land record copies, and several other citizen-centric facilities.
Q. How much fee do I need to pay?
Ans. Beneficiaries generally pay a Rs. 50 doorstep service charge, along with the prescribed departmental fee applicable to the specific service requested.
Q. How can I book a service under Mor Sangwari Yojana?
Ans. You can book a service by calling the toll-free helpline 14545 or through the official Mor Sangwari Mobile App.
Q. Do I need to visit any government office?
Ans. In most cases, no. A Sangwari Agent visits your home, verifies your documents, collects the required information digitally, and delivers the approved certificate or service document back to your doorstep.
Q. Will the Sangwari Agent take my original documents?
Ans. No. The agent only verifies and scans your documents digitally. Your original documents remain with you throughout the entire process.
Q. How can I verify that the visiting agent is genuine?
Ans. After booking, you receive the agent’s details through SMS. The agent also carries an official identity card and wears the authorised uniform, allowing you to verify their identity before sharing any documents.
Q. Can I reschedule my doorstep appointment?
Ans. Yes. If you are unable to attend the scheduled visit, contact the helpline at 14545 at least one day in advance and request a new appointment date.
Q. How can I check the status of my application?
Ans. You can track your application online through the official Mor Sangwari portal using your application reference number and registered mobile number. Status updates are also shared through SMS.
Q. What if my city is not covered under Mor Sangwari Yojana yet?
Ans. The scheme is currently available only in notified Urban Local Bodies. If your city is not covered, keep checking official announcements, as the government may expand the scheme to additional urban areas in future phases.
Q. Where can I get help if I face any issue?
Ans. For booking assistance, application tracking, agent-related concerns, rescheduling requests, or any service-related complaint, contact the Mor Sangwari helpline at 14545.
Tabassum is a government schemes researcher and writer with 5 years of experience tracking Central and State welfare scheme programmes across India. She has covered 500+ schemes spanning agriculture, women welfare, education, and housing, helping lakhs of beneficiaries understand their entitlements in simple language.